At BlissBooks Online, we value your satisfaction and stand by the quality of our products. Please review our return and refund policy below for guidance on eligible requests.
Refund Policy
We offer refunds only for products with manufacturing defects. Refunds are not provided for incorrect size or design orders, or changes of mind after purchase.
Eligibility for Refunds:
- The product has a verified manufacturing defect.
- The refund request is submitted within 7 days of receiving the product.
How to Request a Refund:
- Email us at hello@blissbooks.online within 7 days of delivery.
- Include the following information:
- Order number.
- Clear photos showing the defect.
- A brief explanation of the issue.
Processing Refunds:
- Approved refunds will be issued to the original payment method.
- Allow 5-7 business days for the refund to process after approval.
Return Policy
Returns are accepted only for products with manufacturing defects. Returns are not accepted for incorrect size or design orders, or if the product has been used or washed.
Eligibility for Returns:
- The product must be unused, unwashed, and in its original condition with all tags attached.
- Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return:
- Email us at hello@blissbooks.online within 7 days of receiving your product.
- Provide the following details:
- Order number.
- Photos clearly showing the defect.
- A brief explanation of the issue.
Once your return request is approved, we will provide instructions for shipping the item back to us.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the issue is due to a manufacturing defect.
Processing Returns:
- Once we receive and inspect the returned item, you may choose between a replacement or store credit. Refunds are not provided for returns unless the product is defective.
Thank you for choosing BlissBooks Online! If you have any questions, feel free to contact us at Hello@blissbooks.online.